Return Policy

Due to hygienic purposes, The Onyx Dog Studio does not accept returns. Refunds are also not offered. Before shipment, all pieces of jewelry are closely inspected for damages and poor craftsmanship. If an item arrives damaged, the damage occurred while in the hands of USPS during shipment to the customer. We are happy to accept exchanges as long as the product is in its original condition. For exchanges, please send an email to info@theonyxdogstudio.com within 15 days of the product being delivered to the shipping address provided during checkout. Exchanges can be made for a product of equal to or lesser than value. Customer is responsible for the return shipping cost. If the product is returned and it is not in its original condition, the customer is responsible for any loss in value.


*30 Day Damage Policy:


If damage occurs within 30 days of your purchase being delivered to you, The Onyx Dog Studio will replace the damaged pair of earrings for one time only. Examples of damage: a stud post breaks, a jump-ring breaks, jewelry is otherwise not usable, etc. Please take photos of the damage and send an email to info@theonydogstudio.com